Returns & Exchanges
At Tokyo Station, we want you to be completely satisfied with your street-style finds, which is why we offer a 30-day return window for all unworn apparel with original tags attached. If your order isn't the perfect fit or style, our streamlined process ensures a quick exchange or a full refund to your original payment method.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all Tokyo Station designer tags and hygiene seals remain intact.
Attach the Label
Download and print the prepaid shipping label provided via email, then affix it clearly to the outside of your return parcel.
Drop Off and Track
Hand over your package to the designated courier and keep your tracking receipt; we will process your refund within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing