Frequently Asked Questions
Everything you need to know about your Tokyo Station shopping experience.
How long does international shipping take?
Standard international shipping typically takes 7-14 business days. Express options are available at checkout for faster delivery within 3-5 business days.
What is your return policy for apparel?
We offer a 30-day return window for all unworn items with original tags attached. Please note that certain limited-edition releases may be final sale.
How do I ensure I choose the correct size?
Each product page features a detailed size guide with specific measurements. Since we curate items from various Japanese designers, we recommend checking the 'Fit Notes' section for each garment.
Are the products authentic?
Yes, every item sold on Tokyo Station is 100% authentic and sourced directly from authorized brand distributors and designers in Japan.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.
Can I track my order once it has shipped?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.